FAQS

  • About Us
    • How long have you been in business?
    • What makes you different from your competitors?
    • From where do you operate?
  • Returns
    • Do you accept returns/exchanges over and above what customers are entitled to by law (i.e., a replacement/repair for a minor fault or refund for a major fault)?
    • Do you allow refunds for a change of mind? If so, how long do customers have to contact you?
  • Shipping
    • To where do you ship? How long does it take you to process an order before it is dispatched?
    • Where are your packages shipped from?
    • Do you ship packages internationally?
    • How do you price your postage? You can link to your postage page.
    • Tracking
      • What does “In-transit” mean Post tracking?
      • What does “No Events Found” mean for Post tracking?
    • What payment methods do you accept?
    • If you accept bank transfer, how long do customers have to make the payment before their order is cancelled and items returned to stock?
    • Do you offer lay-bys? If so, can you provide a link to your terms and conditions?
  • Loyalty points
    • Do you offer loyalty points or reward points, gift certificates, etc.?